Return Policy

1. Returns

1.1. Eligibility

  • You have 14 calendar days from the date you received your item to request a return.
  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • The item must be in its original packaging.
  • Certain types of goods are exempt from being returned, such as custom or personalized items, perishable goods, and items marked as final sale.

1.2. How to Initiate a Return

  • To initiate a return, please contact us at [service@mypuzz.com] with your order number and reason for return.
  • Upon approval, we will provide you with instructions on how and where to send your item.
  • Please do not send your item back without first contacting us.

2. Refunds

2.1. Process

  • Once we receive your returned item, we will inspect it and notify you of the status of your refund.
  • If your return is approved, we will initiate a refund to your original method of payment.
  • You will receive the credit within a certain number of days, depending on your card issuer's policies.

2.2. Shipping Costs

  • You are responsible for paying the return shipping costs unless the return is due to our error (e.g., wrong or defective item).
  • Original shipping costs are non-refundable.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [service@mypuzz.com].

4. Non-Returnable Items

Some items cannot be returned, including:

  • Personalized puzzles or any custom-made items
  • Gift cards
  • Downloadable software products
  • Items marked as final sale

5. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [service@mypuzz.com].

6. Contact Us

If you have any questions about our Return Policy, please contact us at:

MyPuzz.com
Email: [service@mypuzz.com]
Address: [Dieselstr. 3, 85748 Garching b. Munich]
Phone: [+498951662136]